Terms and Conditions:

Coreplus Booking Portal

Agreement

This agreement is to make an appointment with a practitioner at Victorian Counselling and Psychological Services (VCPS).

Once you book in an appointment, that time is set aside for you. You agree that you have checked that the appointment date, time and location is correct, and that you are available to attend the appointment.

After the appointment is booked in, you will be contacted via phone from VCPS Intake or Reception in order to finalise the booking.

You may be asked:

  • to confirm the appointment time, date and location;
  • to confirm that you understand and accept the consultation fee policy (from Section 4);
  • to provide your credit card details, which are securely stored on your file for payment purposes;
  • to confirm your contact details;
  • to confirm your reasons for attending the appointment to ensure that the practitioner that you have selected is specialised in assisting with those particular concerns.

If you do not answer the phone or call VCPS back to confirm the appointment, your appointment may be cancelled by VCPS.

Fees

The standard consultation fee to see a psychologist is $235 for a 50-minute consultation. Other VCPS practitioners (i.e. psychiatrists, neuropsychologists, GPs) have differing rates depending on the individual practitioner, so please contact VCPS to find out their fees prior to booking.

In some circumstances VCPS offers a reduced fee or bulk billing to clients who are experiencing ongoing financial difficulties. Please initially discuss this with our intake team before you make an appointment, and you will be advised if this is possible. Please note unless an arrangement is made with the intake team for a reduced fee, you are responsible for paying the standard consultation fee on the day of the appointment.

If you have a Mental Health Care Plan from a GP or psychiatrist, Medicare will subsidise up to 10 sessions each calendar year with a rebate between $84.80 to $124.50. If you are covered by Private Health Insurance, check whether you are covered for psychological services as you may claim payment for part of the session fee.

Unless you are eligible a bulk billing appointment, you must pay the full agreed amount on the day of your appointment. You will then receive the Medicare rebate in your account approximately 24 hours after the appointment.

Appointment reminders

You will receive an SMS code which you must enter as the last step of the booking process. Once this code has been entered correctly you will receive an email confirming that the appointment has been successfully booked. You have the option of opting out.

If it is your first time seeing that psychologist, you will receive a confirmation letter, via email, from the Intake team after you have spoken to them over the phone. This will have all of the information about attending your first session.

You will receive a courtesy SMS reminder about the appointment approximately two days prior. However, as this is an automatic system it can occasionally fail or send through late and so should not be relied on to inform you about an upcoming appointment.

Consultation fee policy (reschedules, cancellations and missed appointments)

If you do not attend an appointment, or you do not provide at least 48 business hours’ notice to change/cancel an appointment time, you will be charged the full consultation fee.

Out of courtesy to the professional relationship, we request that you provide at least 7 days notice to cancel an appointment as many practitioners have limited appointments available.

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© 2019 Victorian Counselling & Psychological Services

Contact

Fax:(03) 8678 3880
Post:

PO Box 142,

East Melbourne 8002

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